Using Now Assist for Enterprise Architecture (EA)

With the Now Assist for Enterprise Architecture (EA) application, you can summarize Architectural decision records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace.

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

• Use Enterprise Architecture query agent
  You can ask the Enterprise Architecture query agent natural language questions about your enterprise architecture portfolio using the Now Assist panel in Enterprise Architecture Workspace.
• Create a business process map diagram from an image
  Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens Now Assist skill.
• Review a AI-generated business process map diagram
  After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.
• Generate a summary for Architectural Decision Records (ADRs)
  Quickly learn the details of the Architectural Decision Records (ADR) from the summary that is generated by Now Assist in the Enterprise Architecture Workspace. Minimize the time that you spend in reading large Architectural Decision Records (ADR) artifacts that helps you to understand the background of a specific architectural decision by using a summary that is generated by Now Assist.
• Elaborate or shorten content in ADRs
  Elaborate or shorten the Architectural Decision Records (ADR) content using the Now Assist in the Enterprise Architecture Workspace.
• Generate insights into business applications
  Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by Now Assist for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.
• Compare Enterprise Modeling and Visualization diagrams
  Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by Now Assist in the Enterprise Architecture Workspace.
• Elaborate or shorten content in form fields
  Elaborate or shorten text in the description or reasoning fields in forms using Now Assist in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
• Generate insights for Enterprise Architecture Workspace dashboard widgets
  You can use the conversational interface provided by AI Data Explorer Now Assist skill to query and analyze data from Enterprise Architecture Workspace dashboards. Instead of manually reviewing dashboard visualizations, you can use the AI Data Explorer to ask natural language questions to retrieve insights and identify trends.
• Register a business application conversationally
  Use the conversational experience of Now Assist in Virtual Agent to register a business application from any application that supports Virtual Agent.
• Register a digital integration conversationally
  Use the conversational experience of Now Assist in Virtual Agent to register a digital integration from any application that supports Virtual Agent.

Parent Topic:Now Assist for Enterprise Architecture (EA)