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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using AI agent agentic workflow in Now Assist for Enterprise Architecture (EA)

Use the AI agents in Enterprise Architecture to help complete tasks autonomously.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Agentic workflow nameDescriptionAvailable AI agents
Generate enterprise architecture diagramGenerates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them.Enterprise architecture diagrams AI agent

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Important:

By default, all agentic workflow and AI agent records are read only.

To change any configuration of an AI agent, you must first duplicate the use case. For information, see duplicate the use case. Then proceed with the following steps:

  • Activate the use case.
  • Activate all agents in a use case.To invoke the Generate enterprise architecture diagram use case, you can ask for a business hierarchy diagram for a specific entity through the Now Assist panel.

To view more information on AI agents and how to install them, see the following:

Parent Topic:Now Assist for Enterprise Architecture (EA)