Common Service Data Model (CSDM) shapes
CSDM is a prescriptive data model that defines standardized relationships between service-related objects in the CMDB. The CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.
CSDM shapes in Enterprise Modeling and Visualization
You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes
You can also adjust the size of shapes by selecting a shape and then drag any of its edges or corner handles. Pulling outward increases the shape's dimensions, while dragging inward reduces its size.
Note: Connector ports on CSDM shapes are bi-directional. You can use any connector port—top, bottom, left, or right—as either an input or an output when connecting shapes in a diagram.
| Shape name | Description |
|---|---|
| Application Model |
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Application model|Represents the product-level definition of an application, including its capabilities, lifecycle, and associated components. Serves as a catalog entry for applications in EA. Links to Business Applications and Software Models for traceability.|
Application model|Represents the product-level definition of an application, including its capabilities, lifecycle, and associated components. Serves as a catalog entry for applications in EA. Links to Business Applications and Software Models for traceability.|
|Business Process
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Business process|A sequence of activities or tasks that achieve a specific business outcome. Models operational workflows supporting business capabilities. Enables process optimization and conformance mapping.|
Business process|A sequence of activities or tasks that achieve a specific business outcome. Models operational workflows supporting business capabilities. Enables process optimization and conformance mapping.|
|Business Unit
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Business unit|Represents an organizational division responsible for specific functions or services. Provides structure for capability mapping and accountability.|
Business unit|Represents an organizational division responsible for specific functions or services. Provides structure for capability mapping and accountability.|
|Consumable Model
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Consumable model|Represents a product model for consumable items used in operations. Tracks lifecycle and inventory for consumables.|
Consumable model|Represents a product model for consumable items used in operations. Tracks lifecycle and inventory for consumables.|
|Content Product Model
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Content product model|Represents digital or physical content products offered to customers or internal users. Supports cataloging and lifecycle management of content assets.|
Content product model|Represents digital or physical content products offered to customers or internal users. Supports cataloging and lifecycle management of content assets.|
|Contract Model
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Contract model|Represents the template or model for contractual agreements. Standardizes contract creation and compliance tracking.|
Contract model|Represents the template or model for contractual agreements. Standardizes contract creation and compliance tracking.|
|Departments
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Departments|Represents organizational departments for resource and responsibility mapping. Links organizational structure to capabilities and processes.|
Departments|Represents organizational departments for resource and responsibility mapping. Links organizational structure to capabilities and processes.|
|Enterprise Good Model
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Enterprise good model|Represents physical goods or assets managed by the enterprise. Supports asset lifecycle and procurement processes.|
Enterprise good model|Represents physical goods or assets managed by the enterprise. Supports asset lifecycle and procurement processes.|
|Facility Model
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Facility model|Represents physical facilities or buildings used by the organization. Enables facility management and service mapping.|
Facility model|Represents physical facilities or buildings used by the organization. Enables facility management and service mapping.|
|Firmware Model
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Firmware model|Represents firmware versions and configurations for hardware devices. Tracks firmware lifecycle and compliance.|
Firmware model|Represents firmware versions and configurations for hardware devices. Tracks firmware lifecycle and compliance.|
|Hardware Model
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Hardware model|Represents hardware product models used in IT infrastructure. Supports asset management and procurement planning.|
Hardware model|Represents hardware product models used in IT infrastructure. Supports asset management and procurement planning.|
|Product Feature
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Product feature|Represents a specific capability or function of a product. Enables feature-level planning and impact analysis.|
Product feature|Represents a specific capability or function of a product. Enables feature-level planning and impact analysis.|
|Service Model
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Service model|Represents the template or definition of a service offered by the organization. Standardizes service design and lifecycle management.|
Service model|Represents the template or definition of a service offered by the organization. Standardizes service design and lifecycle management.|
|Service Offering Model
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Service offering model|Represents specific variations or tiers of a service model. Defines SLAs, pricing, and scope for service offerings.|
Service offering model|Represents specific variations or tiers of a service model. Defines SLAs, pricing, and scope for service offerings.|
|Software Component Model
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Software component model|Represents individual software components within an application. Enables modular architecture and dependency mapping.|
Software component model|Represents individual software components within an application. Enables modular architecture and dependency mapping.|
|Software Model
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Software model|Represents software product models for licensing and compliance. Tracks software lifecycle and usage rights.|
Software model|Represents software product models for licensing and compliance. Tracks software lifecycle and usage rights.|
|Software Product
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Software product|Represents the actual software product offered or used. Links to software models and application architecture.|
Software product|Represents the actual software product offered or used. Links to software models and application architecture.|
|Value Stream
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Value stream|Represents a sequence of activities delivering value to customers or stakeholders. Enables value-driven planning and optimization.|
Value stream|Represents a sequence of activities delivering value to customers or stakeholders. Enables value-driven planning and optimization.|
|Value Stream Category
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Value stream category|Represents logical grouping of value streams under a common theme. Organizes streams for strategic alignment.|
Value stream category|Represents logical grouping of value streams under a common theme. Organizes streams for strategic alignment.|
|Value Stream Stage
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Value stream stage|Represents a phase or stage within a value stream. Provides granularity for process improvement.|
Value stream stage|Represents a phase or stage within a value stream. Provides granularity for process improvement.|
| Shape | Description |
|---|---|
| Demand |
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Demand|A Demand represents a formal request or proposal for new work, enhancements, or initiatives that require resources and funding. Captures ideas or needs before they become projects or products.|
Demand|A Demand represents a formal request or proposal for new work, enhancements, or initiatives that require resources and funding. Captures ideas or needs before they become projects or products.|
|Goal
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Goal|A Goal is a high-level business objective that an organization aims to achieve, typically linked to strategic priorities. Provides direction for planning and execution.|
Goal|A Goal is a high-level business objective that an organization aims to achieve, typically linked to strategic priorities. Provides direction for planning and execution.|
|Product Idea
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Product idea|A Product Idea is an initial concept for a new product or enhancement to an existing product. Captures innovation opportunities before formal development.|
Product idea|A Product Idea is an initial concept for a new product or enhancement to an existing product. Captures innovation opportunities before formal development.|
|Strategic Priority
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Strategic priority|A Strategic Priority represents a key focus area or initiative that supports organizational strategy. Guides investment decisions and resource allocation.|
Strategic priority|A Strategic Priority represents a key focus area or initiative that supports organizational strategy. Guides investment decisions and resource allocation.|
|Target
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Target|A Target is a measurable outcome or milestone associated with a goal or strategic priority. Provides quantifiable benchmarks for success.|
Target|A Target is a measurable outcome or milestone associated with a goal or strategic priority. Provides quantifiable benchmarks for success.|
|Service Portfolio
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Service portfolio|A Service Portfolio is a collection of all services offered by the organization, including business and technical services. Provides visibility into available services and their lifecycle.|
Service portfolio|A Service Portfolio is a collection of all services offered by the organization, including business and technical services. Provides visibility into available services and their lifecycle.|
| Shape | Description |
|---|---|
| AI Dataset Product Model |
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AI dataset product model|Represents the product-level definition of datasets used for AI training and inference. Supports data governance and compliance in AI workflows.|
AI dataset product model|Represents the product-level definition of datasets used for AI training and inference. Supports data governance and compliance in AI workflows.|
|AI Model Product Model
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AI model product model|Represents the product-level definition of an AI model, including its capabilities and supported use cases. Enables model cataloging and lifecycle tracking.|
AI model product model|Represents the product-level definition of an AI model, including its capabilities and supported use cases. Enables model cataloging and lifecycle tracking.|
|AI Prompt Product Model
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AI prompt product model|Represents the product-level definition of prompts used in generative AI systems. Captures reusable prompt templates for governance and standardization.|
AI prompt product model|Represents the product-level definition of prompts used in generative AI systems. Captures reusable prompt templates for governance and standardization.|
|AI System Product Model
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AI system product model|Represents the product-level definition of an AI system that integrates models, datasets, and prompts to deliver AI capabilities. Provides a catalog entry for AI systems in EA.|
AI system product model|Represents the product-level definition of an AI system that integrates models, datasets, and prompts to deliver AI capabilities. Provides a catalog entry for AI systems in EA.|
|Business Application
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Business application|A logical representation of an application that supports one or more business capabilities. Enables application portfolio management and rationalization.|
Business application|A logical representation of an application that supports one or more business capabilities. Enables application portfolio management and rationalization.|
|Business Capability
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Business capability|A high-level ability of an organization to achieve a specific business outcome, independent of organizational structure or technology. Forms the foundation of capability-based planning in EA. Links strategic goals to applications and services.|
Business capability|A high-level ability of an organization to achieve a specific business outcome, independent of organizational structure or technology. Forms the foundation of capability-based planning in EA. Links strategic goals to applications and services.|
|Information Object
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Information object|Represents a logical data artifact or entity that supports business processes and applications. It isn’t a physical database but a conceptual representation of information. Helps architects model data flows and dependencies between applications and capabilities.|
Information object|Represents a logical data artifact or entity that supports business processes and applications. It isn’t a physical database but a conceptual representation of information. Helps architects model data flows and dependencies between applications and capabilities.|
| Shape | Description |
|---|---|
| AI Dataset Digital Asset |
Image omitted: modeling-csdm-ai-dataset-digi-asst.png
AI Dataset digital asset|Represents a collection of data used to train, validate, and test AI models. It includes metadata about the dataset such as source, type, and acceptable usage. Enables governance and traceability of datasets across AI lifecycle stages.|
AI Dataset digital asset|Represents a collection of data used to train, validate, and test AI models. It includes metadata about the dataset such as source, type, and acceptable usage. Enables governance and traceability of datasets across AI lifecycle stages.|
|AI Model Digital Asset
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AI model digital asset|Represents the metadata and configuration of an AI model used by AI systems to generate outputs without human intervention. Tracks model lineage, parameters, and deployment guidelines.|
AI model digital asset|Represents the metadata and configuration of an AI model used by AI systems to generate outputs without human intervention. Tracks model lineage, parameters, and deployment guidelines.|
|AI Prompt Digital Asset
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AI prompt digital asset|Represents instructions or input prompts provided to AI models to generate responses or perform tasks. Captures prompt design for governance and reproducibility.|
AI prompt digital asset|Represents instructions or input prompts provided to AI models to generate responses or perform tasks. Captures prompt design for governance and reproducibility.|
|AI System Digital Asset
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AI system digital asset|Represents software artifacts that integrate AI models and datasets to deliver AI capabilities such as predictions, recommendations, or content generation. Serves as the deployable component in build and integration pipelines.|
AI system digital asset|Represents software artifacts that integrate AI models and datasets to deliver AI capabilities such as predictions, recommendations, or content generation. Serves as the deployable component in build and integration pipelines.|
|SDLC Component
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SDLC component|A configuration item representing a unique development effort of code within the software development lifecycle. It’s part of the Build & Integration domain. Provides visibility into application development pipelines.|
SDLC component|A configuration item representing a unique development effort of code within the software development lifecycle. It’s part of the Build & Integration domain. Provides visibility into application development pipelines.|
| Shape | Description |
|---|---|
| AI Application |
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AI application|Represents an application that leverages Artificial Intelligence or Machine Learning capabilities to deliver business or technical functionality. Used in EA diagrams to model AI-driven solutions such as predictive analytics, NLP engines, or chatbots.|
AI application|Represents an application that leverages Artificial Intelligence or Machine Learning capabilities to deliver business or technical functionality. Used in EA diagrams to model AI-driven solutions such as predictive analytics, NLP engines, or chatbots.|
|AI Function
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AI function|A logical capability or feature within an AI Application, such as a specific algorithm or model. Helps architects break down AI applications into functional components for traceability.|
AI function|A logical capability or feature within an AI Application, such as a specific algorithm or model. Helps architects break down AI applications into functional components for traceability.|
|API
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API|Represents an Application Programming Interface that enables integration between applications or services. Critical for modeling interoperability and service orchestration in EA.|
API|Represents an Application Programming Interface that enables integration between applications or services. Critical for modeling interoperability and service orchestration in EA.|
|Application
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Application|A logical representation of a software application that supports business capabilities. Forms the backbone of application portfolio management in EA.|
Application|A logical representation of a software application that supports business capabilities. Forms the backbone of application portfolio management in EA.|
|Application Service (Service Instance)
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Application Service \(Service Instance\)|A deployed instance of an application service that provides functionality to end-users or other systems. Represents the operational state of an application in production or other environments.|
Application Service \(Service Instance\)|A deployed instance of an application service that provides functionality to end-users or other systems. Represents the operational state of an application in production or other environments.|
|Computer
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Computer|A physical or virtual computing device that hosts applications or services. Models infrastructure components in EA diagrams.|
Computer|A physical or virtual computing device that hosts applications or services. Models infrastructure components in EA diagrams.|
|Connection Service Instance
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Connection service instance|A deployed instance of a logical or physical connection service, such as VPN or interconnect. Represents connectivity as a service in EA.|
Connection service instance|A deployed instance of a logical or physical connection service, such as VPN or interconnect. Represents connectivity as a service in EA.|
|Data Service Instance
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Data service instance|A deployed instance of a service that provides data access or processing capabilities. Models data-centric services like analytics or storage.|
Data service instance|A deployed instance of a service that provides data access or processing capabilities. Models data-centric services like analytics or storage.|
|Dynamic CI Group
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Dynamic CI group|A logical grouping of Configuration Items based on dynamic query criteria. Used for impact analysis and operational grouping in EA.|
Dynamic CI group|A logical grouping of Configuration Items based on dynamic query criteria. Used for impact analysis and operational grouping in EA.|
|Facility Service Instance
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Facility service instance|Represents a deployed instance of a service associated with facility operations. Models building-related services like HVAC or security.|
Facility service instance|Represents a deployed instance of a service associated with facility operations. Models building-related services like HVAC or security.|
|Network Service Instance
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Network service instance|A deployed instance of a network-related service. Represents network connectivity and routing services.|
Network service instance|A deployed instance of a network-related service. Represents network connectivity and routing services.|
|Operational Process Service Instance
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Operation process service instance|Represents a logical instance of an operational process service, often in industrial or utility contexts. Models services tied to manufacturing or operational workflows.|
Operation process service instance|Represents a logical instance of an operational process service, often in industrial or utility contexts. Models services tied to manufacturing or operational workflows.|
|Operational Technology
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Operational technology|Hardware and software systems that monitor or control physical devices and processes. Used in EA to represent OT assets in manufacturing or industrial environments.|
Operational technology|Hardware and software systems that monitor or control physical devices and processes. Used in EA to represent OT assets in manufacturing or industrial environments.|
|Server
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Server|A physical or virtual machine that provides compute resources for applications and services. Core infrastructure element in EA diagrams.|
Server|A physical or virtual machine that provides compute resources for applications and services. Core infrastructure element in EA diagrams.|
|Technology Management Service
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Technology management service|A technical service provided by IT to manage technology components \(for example, network, database\). Represents IT’s provider view of technology services.|
Technology management service|A technical service provided by IT to manage technology components \(for example, network, database\). Represents IT’s provider view of technology services.|
|Technology Management Service Offering
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Technology Management Service Offering|A specific variation or package of a Technology Management Service. Defines SLAs, pricing, and scope for technical services.|
Technology Management Service Offering|A specific variation or package of a Technology Management Service. Defines SLAs, pricing, and scope for technical services.|
| Shape | Description |
|---|---|
| Business Service |
Image omitted: modeling-csdm-bus-serv.png
Business service|A Business Service represents a service that delivers measurable value to the business. It’s defined from the consumer’s perspective and is typically visible in the service catalog. Serves as the top-level entity in the service hierarchy. Links business capabilities and processes to IT services and applications. Provides visibility into how IT supports business outcomes.|
Business service|A Business Service represents a service that delivers measurable value to the business. It’s defined from the consumer’s perspective and is typically visible in the service catalog. Serves as the top-level entity in the service hierarchy. Links business capabilities and processes to IT services and applications. Provides visibility into how IT supports business outcomes.|
|Business Service Offering
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Business service offering|A Business Service Offering is a specific variation or package of a Business Service. It defines the service commitments, such as availability, scope, pricing, and support levels. Provides granularity by breaking down a Business Service into consumable options.|
Business service offering|A Business Service Offering is a specific variation or package of a Business Service. It defines the service commitments, such as availability, scope, pricing, and support levels. Provides granularity by breaking down a Business Service into consumable options.|
Parent Topic:Shapes to create a modeling diagram
Related topics
CSDM shapes support in the Enterprise Modeling and Visualization