General guidelines for agentic development

General guidelines for agentic development on the ServiceNow AI Platform cover prompt writing, context management, compliance validation, and development environment setup.

Agentic development guidelines

• Use clear, focused prompts with as much detail as possible to generate more accurate and relevant output.
• If you're using Build Agent, include as much context as possible in your first prompt to enable more robust development. Include roles, data requirements, and success criteria.
• When switching between two separate applications in Build Agent, specify the new application context.
• Save your successful prompts to repurpose and reuse. For more information, see Example prompts for agentic development.
• Save your session to quickly resume working where you stopped.
• Use the Build Agent chat panel for iterative development.
• Validate compliance using Vault Console to check audit trails and security settings before deployment.
• Develop in a sandbox using Developer Sandboxes for isolation and safety, or use a Personal Development Instance (PDI) or a non-production instance to avoid production deployment.