Closing requests and app notifications in Creator Studio
The records that your app creates when a form is completed are not automatically closed, and some notifications are not automatic and must be configured.
Closing requests generated by Creator Studio apps
After an app's automation is done and the request is fulfilled, users must manually close the request record in the Request App Workspace. When fulfillers manually close the request, the ServiceNow AI Platform emails the person who made the request to notify them that the request is closed.
Additionally, you can create a playbook in the app to automatically email the requester when their request is closed. For more information, see Add activities to an app's playbook in Creator Studio.
Default notifications for apps built with Creator Studio
Apps created in Creator Studio send the following notifications by default.
Note: Admins can customize the default notification emails for events listed in the following table. For details, see Administering notification emails in Creator Studio.
| Event | Recipient | Trigger |
|---|---|---|
| Request opened | User who opened the request from the app | Record in the app's Task table or associated table is created. |
| Request assigned to user | User the request is assigned to | Record in the app's Task table or associated table is created or updated. |
| Request assigned to group | All users in the group that the request is assigned to | Record in the app's Task table or associated table is created or updated. |
| Request closed* | User who opened the request | Record is updated any closed state, such as Complete or Cancelled. |
*Remember, request records must be manually closed.
For more information on notifications from the ServiceNow AI Platform, see Create an email notification.
Notifications Creator Studio sends about building apps
| Event | Recipient |
|---|---|
| A Creator Studio Restricted User submits a new app request | App Engine Admin group |
| The requested app is approved and created by the admin | Creator Studio Restricted User who requested app creation |
| The app creation request has been fulfilled | App Engine Admin group |
Parent Topic:I've built my app in Creator Studio, now what?