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Personal developer instance guide › Learning about developing on the ServiceNow AI Platform › Building applications
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activating a PDI plugin from the developer site

Activate your PDI plugin from the Developer Site to start working on an instance.

Before you begin

Role required: none

About this task

Some plugins require activation by ServiceNow® personnel on company and partner instances. You cannot activate these plugins from the plugins list. You may be able to activate these plugins from the My Instance section of the Account menu.

Note: Many ServiceNow® Store applications cannot be installed to PDIs.

Procedure

  1. Open the Account menu to access the My Instance section.

  2. Click the Activate plugin instance action.

  3. In the Your instance actions dialog, find the plugin and click the Activate button.

  4. If your plugin has demo data:

    1. Select the Activate plugin menu item to activate the plugin without demo data.

    2. Select the Activate plugin with demo data menu item to activate the plugin with demo data.

Image omitted: activate-plugin-pdi3.png
Select to activate with demo data
You cannot perform other instance actions while the plugin is activating. The **Instance Status** is **Fulfilling Request** while the plugin is activated.
Image omitted: fulfilling-request-pdi.png
In-process fulfilling a request

Result

You will receive an email from the Developer Site when the plugin activation is complete. Plugins that require activation by ServiceNow® personnel do not appear in the plugins list in your PDI. The Available Plugins dialog does not show plugin activation status.

To use the plugin, reload the browser window where you logged in to your PDI.

Parent Topic:Personal developer instance guide