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Outbound › Web services › API implementation › API implementation and reference
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Outbound SOAP web service

The SOAP Message module can be used to develop, prototype, and save outbound SOAP messages that can be reused in business rules and scripts.

You can use outbound SOAP messages in scripts using the SOAPMessageV2 API and the SOAPResponseV2 API. Examples detailing how to script outbound SOAP are available.

  • Outbound SOAP video tutorial
    The following video tutorial demonstrates how to configure outbound SOAP web service messages to consume third-party web services from an instance.
  • SOAP message
    Information needed to send SOAP requests is stored in SOAP message records.
  • Connectivity details
    For SOAP requests initiated from your ServiceNow instance to be able to successfully communicate with the web service provider inside a remote network, the ServiceNow instance must have HTTP or HTTPS access to the SOAP endpoint at the provider.
  • Outbound SOAP security
    You can authenticate outbound SOAP messages using several different security protocols.
  • Configure SOAP with a proxy
    Certain properties provide support for SOAP requests to use a web proxy server.
  • Scripting outbound SOAP
    You can send outbound SOAP requests from any place in the ServiceNow AI Platform where scripting is allowed.

Parent Topic:Outbound web services