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Web services › API implementation › API implementation and reference
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Additional integration resources

In addition to employing inbound and outbound web services to integrate with ServiceNow apps, other resources are available to you, such as scripted GraphQL, Javascript, and API developer guides.

  • Using extension points to extend application functionality
    Use extension points to extend the functionality of an application without altering the original application code. You can use pre-existing extension points available in selected ServiceNow AI Platform applications, or you can add extension points when you develop custom applications in your own instance.
  • Manage connection pooling
    Outbound HTTP(S) connections from a base system instance or inbound connections from MID Servers, the ODBC driver, and other clients are maintained and reused where possible.
  • Create data sources from other apps using ODBC driver
    The ServiceNow open database connectivity (ODBC) driver provides read-only access to the database associated with your ServiceNow instance.
  • Understanding domain separation and web services
    Domain separation is supported in Web Services. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  • Analyze REST and SOAP API usage
    REST and SOAP API analytics allow you to track and analyze web service API usage.
  • Monitor inbound API integration usage
    Monitor inbound integration usage requests through the Inbound API Integration Usage dashboard.
  • Query record data using the GraphQL API framework
    Create a custom GraphQL API to query record data from a component or a third-party system.
  • Access your ServiceNow data using SQL API
    The SQL API provides read-only access to your ServiceNow tables, allowing you to write SQL queries, create reports, and perform analysis while maintaining your existing security controls. This eliminates the need for data synchronization and ensures you work with current ServiceNow data.

Parent Topic:Web services