logger- Global

The logger API provides inbound email actions that append messages to the email log.

It provides methods that add information, warning, and error messages. The added message has its source set to email.<Sys ID of incoming email>.

Parent Topic:Server API reference

logger - log(String msg)

Appends the specified message to the email log.

Name	Type	Description
msg	String	Text to append to the email log. These should be information type messages.

Type	Description
void

This code example queries email from the sys_user table and then calls the appropriate logger method based on the sender information.

var grUser = new GlideRecord("sys_user");
grUser.addQuery("email", email.from);
grUser.query();
  if (grUser.next()) {
    if (grUser.user_name) {
      logger.log("Sender found: " + email.from); //Append information message to the email log
      createInc(grUser.sys_id);
    } else {
        logger.logWarning("Sender: " + email.from + " " + "found but no userID found, please take necessary actions"); //Append warning message to the email log.
        createInc(grUser.sys_id);
    }
  } else {
      logger.logError("Sender is not present in the system hence action aborted"); //Append error message to the email log.
      current.setAbortAction(true);
  }

logger - logError(String msg)

Appends the specified error message to the email log file.

Name	Type	Description
msg	String	Error message to append to the email log

Type	Description
void

This code example queries email from the sys_user table and then calls the appropriate logger method based on the sender information.

var grUser = new GlideRecord("sys_user");
grUser.addQuery("email", email.from);
grUser.query();
  if (grUser.next()) {
    if (grUser.user_name) {
      logger.log("Sender found: " + email.from); //Append information message to the email log
      createInc(grUser.sys_id);
    } else {
        logger.logWarning("Sender: " + email.from + " " + "found but no userID found, please take necessary actions"); //Append warning message to the email log.
        createInc(grUser.sys_id);
    }
  } else {
      logger.logError("Sender is not present in the system hence action aborted"); //Append error message to the email log.
      current.setAbortAction(true);
  }

logger - logWarning(String msg)

Appends the specified warning message to the email log file.

Name	Type	Description
msg	String	Warning message to append to the email log

Type	Description
void

This code example queries email from the sys_user table and then calls the appropriate logger method based on the sender information.

var grUser = new GlideRecord("sys_user");
grUser.addQuery("email", email.from);
grUser.query();
  if (grUser.next()) {
    if (grUser.user_name) {
      logger.log("Sender found: " + email.from); //Append information message to the email log
      createInc(grUser.sys_id);
    } else {
        logger.logWarning("Sender: " + email.from + " " + "found but no userID found, please take necessary actions"); //Append warning message to the email log.
        createInc(grUser.sys_id);
    }
  } else {
      logger.logError("Sender is not present in the system hence action aborted"); //Append error message to the email log.
      current.setAbortAction(true);
  }