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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

ConnectActionResponse- Global

The ConnectActionResponse API provides a method to create a glide record.

The ConnectActionResponse methods are accessed through a global object (response) that is available only in Connect action scripts.

Parent Topic:Server API reference

ConnectActionResponse - newRecord(String table, Object values, String view)

Create a GlideRecord in the specified table with the specified values.

Opens a form in the UI based upon the table, which replaces the Table and Document fields in the Live Group Profile record for the associated conversation.

NameTypeDescription
tableStringName of the table where the record is to be added.
valuesObjectAn object of name value pairs where the names are field names in the table and the values are the field values.
viewStringThe form view to load. This parameter is optional.
TypeDescription
void 
response.newRecord("incident", {
    short_description: conversation.document.short_description || "",
    caller_id: conversation.document.opened_by
});