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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

ProducerV2- Scoped

The ProducerV2 API provides methods to publish messages from your ServiceNow instance to a Kafka topic.

Note: This API requires a Stream Connect subscription. For more information, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

This API requires the ServiceNow Stream Connect Installer plugin (com.glide.hub.stream_connect.installer) and runs in the sn_ih_kafka namespace.

Parent Topic:Server API reference

ProducerV2 - send(String topicSysID, String key, String message, Boolean isSync, Object headers, String schemaID)

Sends the specified message to the specified Kafka topic.

NameTypeDescription
topicSysIDStringSys\_id of the topic to publish the message to. Topics are stored in the Kafka Topics \[sys\_kafka\_topic\] table.
keyStringName of the key for a specific partition in the topic.
messageStringMessage text.
isSyncBooleanFlag that indicates whether to require the script to wait for the send method to complete before continuing.Valid values: - true: Wait for the step to complete before continuing the associated flow. - false: Do not wait for the step to complete before continuing the associated flow.
headersObjectHeaders for the message, defined as key-value pairs.
"headers": {
  "<key>": "<value>"
}
For example, `var headers = { "origin": "sn_business_rule" };` - `key`: String. Name of the header. - `value`: String. Value of the header.
schemaIDStringSys\_id of the schema record.Required if you're using a schema to convert plain-text messages to Avro messages and back. Schemas are stored in the Stream Connect Schemas \[stream\_connect\_schema\] table. For more information, see Schema management in Stream Connect.
Object propertyDescription
delivery

Kafka producer delivery. Reflects the value set for the isSync parameter.Possible values:

  • async - Asynchronous delivery
  • sync - Synchronous delivery

Data type: String

offsetThe offset of the message in the partition of the topic in Hermes Kafka. This value is only returned for synchronous delivery.Data type: Number
partitionPartition of the topic in which the message is stored. This value is only returned for synchronous delivery.Data type: Number

Asynchronous delivery

This example shows how to send changed incident information to the Kafka topic with a sys_id of 75135aa2ff0311105cf343d0653bf155, using a schema with a sys_id of f9d083f3ff610210ef7343d3653bf12e.

var message = {
  'number': current.number.toString(),
  'short_description': current.short_description.toString(),
  'caller_id': current.caller_id.getDisplayValue(),
  'priority': current.priority.toString(),
  'state': current.state.toString()
};

var headers = {
    'origin': 'sn_business_rule'
};

var producer = new sn_ih_kafka.ProducerV2();
producer.send('75135aa2ff0311105cf343d0653bf155', gs.generateGUID(), JSON.stringify(message), false, headers, 'f9d083f3ff610210ef7343d3653bf12e');

Synchronous delivery

This example shows how get the return values of a Kafka message.

var message = "Defect fix";

var producer = new sn_ih_kafka.ProducerV2();

var response = producer.send('63820c0e1b492210dcff64e5604bcb93', gs.generateGUID(), JSON.stringify(message), true, null);
gs.log("Partition was "+response.partition);
gs.log("Offset was :"+response.offset);
gs.log("Delivery was :"+response.delivery);

Output:

*** Script: Partition was 1
*** Script: Offset was :258072
*** Script: Delivery was :sync