Remote help request API

curl "https://instance.servicenow.com/api/sn_ind_rmt_help/v1/remote_help_request/sn_it_request" 
--request POST \
--header "Accept: application/json" \
--header "Content-Type: application/json" \
--data "{
  "source":"Cerner",
  "task_parameters":{
    "short_description":"Unable to load patient data",
    "caller_id":"82d4ecb4db40e8100e28aa594b96195c",
    "impact":"2",
    "contact_type":"email"
  },
  "request_data":{
    "application":"Powerchart",
    "server":"CTXCHSITN453",
    "environment":"CTX24",
    "issue_type":"Helpdesk",
    "millennium_username":"JOHN JASON",
    "position":"Lab Tech",
    "session_recording_id":"s5ds34dd96491b959a35010651896k",
    "user_is_physician":"Yes",
    "work_station":"PC354FLR3STATION7",
    "additional_info":"MRN 222333"    
  }
}" \
--user "username":"password"

// Successful response
{
  "result": {
    "task_id": "75b09061db2cac100e28aa594b9619fa",
    "status": "success",
    "task_table": "incident",
    "warning": "Ignored invalid fields on table incident : test1",
    "warningTranslated": "Ignored invalid fields on table incident : test1"
  }
}

// Error response
{  
      "result": {
      "status": "failure",
      "code": "1001",
      "error": "Invalid request definition: test_request1",
      "errorTranslated": "Invalid request definition: test_request1"
      }
      }

curl "https://instance.servicenow.com/api/sn_ind_rmt_help/v1/remote_help_request/sn_it_request/task/207e57c1db60a410f50fdc5b4b96192e"
--request PUT \
--header "Accept: application/json" \
--header "Content-Type: application/json" \
--data "{
  "source":"Cerner",
  "task_parameters":{
    "impact":"1",
    "contact_type":"phone"
  },
  "request_data":{
    "additional_info" : "Please contact my office for more information."
  }
}" \
--user "username":"password"

// Successful response
{
  "result": {
    "status": "success"
  }
}

// Error response
{
      {
      "result": {
      "status": "failure",
      "code": "1018",
      "error": "Record with sys_id 207e57js1db60a410f50fdc5b4b96192e does not exist in table incident",
      "errorTranslated": "Record with sys_id 207e57js1db60a410f50fdc5b4b96192e incident does not exist in table incident"
      }
      }
      }

curl "https://instance.servicenow.com/api/remote_help_request/v1/sn_it_request/?query=active=true" \ 
--header "Accept: application/json" \
--header "Content-Type: application/json"
{
  "source":"Cerner",
} \
--user "username":"password"

// Successful response
{
  "result": {
    "status": "success",
    "task_list": [
      {
        "number": "INC0010096",
        "short_description": "Unable to load data - 1",
        "assigned_to": {
          "value": "7a381da2dbfb5410f50fdc5b4b9619f2",
          "display_value": "Abel Tuter (IT agent)"
        },
        "opened_at": "2020-11-16 18:37:57",
        "closed_at": "",
        "closed_by": {},
        "state": {
          "value": "2",
          "display_value": "In Progress"
        },
        "priority": {
          "value": "5",
          "display_value": "5 - Planning"
        },
        "resolved_at": "",
        "resolved_by": {},
        "task_id": "207e57c1db60a410f50fdc5b4b96192e"
      },
      {
        "number": "INC0010095",
        "short_description": "Application freezes intermittently 3",
        "assigned_to": {},
        "opened_at": "2020-11-16 18:32:05",
        "closed_at": "",
        "closed_by": {},
        "state": {
          "value": "1",
          "display_value": "New"
        },
        "priority": {
          "value": "5",
          "display_value": "5 - Planning"
        },
        "resolved_at": "",
        "resolved_by": {},
        "task_id": "561d1f8ddb20a410f50fdc5b4b9619da"
      }
    ]
  }
}

// Error response
{
  "result": {
  "status": "failure",
  "code": "1019",
  "error": "Invalid query in the request for table incident",
  "errorTranslated": "Invalid query in the request for table incident"
}

curl "https://instance.servicenow.com/api/sn_ind_rmt_help/v1/remote_help_request/sn_it_request/task/207e57c1db60a410f50fdc5b4b96192e"\ 
--request GET \ 
--header "Accept: application/json"\ 
--user "username":"password"

// Successful response
{
  "result": {
    "status": "success",
    "task_parameters": {
      "number": "INC0010096",
      "short_description": "Unable to load data - 1",
      "state": {
        "value": "2",
      "display_value": "In Progress"
      },
      "assigned_to": {
        "value": "7a381da2dbfb5410f50fdc5b4b9619f2",
        "display_value": "Abel Tuter (IT agent)"
      },
      "priority": {
        "value": "5",
        "display_value": "5 - Planning"
      },
      "caller_id": {
      "value": "82d4ecb4db40e8100e28aa594b96195c",
      "display_value": "Abel Tuter Requester"
    },
    "opened_at": "2020-11-16 18:37:57",
    "closed_at": "",
    "closed_by": {},
    "description": "",
    "impact": {
      "value": "1",
      "display_value": "1 - High"
    },
    "opened_by": {
      "value": "82d4ecb4db40e8100e28aa594b96195c",
      "display_value": "Abel Tuter Requester"
    },
    "close_code": {},
    "close_notes": "",
    "urgency": {
      "value": "3",
      "display_value": "3 - Low"
    },
    "category": {
      "value": "inquiry",
      "display_value": "Inquiry / Help"
    },
    "resolved_at": "",
    "resolved_by": {},
    "comments": [
      {
        "created_on": "2020-11-17 18:20:04",  
        "created_by": "Abel Tuter Requester",
        "value": "You can reach me during office hours."
      },
      {
        "created_on": "2020-11-16 18:40:14",
        "created_by": "Abel Tuter Requester",
        "value": "You can reach me during office hours."
      },
      {
        "created_on": "2020-11-16 18:38:29",
        "created_by": "Abel Tuter",
        "value": "Hello there\rName of app please"
      }],
    "task_id": "207e57c1db60a410f50fdc5b4b96192e"
    }
  }
}

// Error response
{
  "result": {
    "status": "failure",
    "code": "1001",
    "error": "Invalid request definition: test_request2",
    "errorTranslated": "Invalid request definition: test_request2"
  }
}