Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

NowCoreService class- iOS

The NowCoreService class provides fundamental services to the various SDK feature services. This class should only be instantiated by NowSDK.

Feature services, such as Now Analytics and NowChat, can access a shared core instance through the NowSDK.core property.

Parent Topic:Mobile SDK - iOS

NowCoreService - accessTokenDidFail(for service: NowService)

Notifies the SDK core that the access token used to authorize the API requests to the ServiceNow instance for the specified service is no longer valid.

The SDK core returns a valid access token if it is able to generate one or returns an error.

Note: This method has been deprecated. You should use the async/await implementation of the method instead.

NameTypeDescription
for serviceNowServiceFeature service requesting the access token.
TypeDescription
AnyPublisher<NowSDK.AccessToken, AccessTokenProviderError>Success: Valid access token.Failure: AccessTokenProviderError Possible values: - userSessionError - accessTokenRetrievalFailed - hostReturnedNoTokens - Indicates a guest user
NowSDK.core()?.accessTokenDidFail(for: someService)
  .mapError { YourCustomError.accessTokenFailed($0) }

.flatMap(self.handleFailedAccessToken())
  .eraseToAnyPublisher()

NowCoreService - accessTokenDidFail(for service: NowService) async throws

Notifies the SDK core that the access token used to authorize the API requests to the ServiceNow instance for the specified service is no longer valid.

The SDK core returns a valid access token if it is able to generate one or returns an error.

NameTypeDescription
for serviceNowServiceFeature service requesting the access token.
TypeDescription
NowSDK.AccessTokenReturned when the method is successful. Valid access token.
AccessTokenProviderErrorThrown when the method fails. Indicates an error retrieving an access token. Possible values: - userSessionError - accessTokenRetrievalFailed - hostReturnedNoTokens - Indicates a guest user

The following code examples shows how to call this method.

do {
    let accessToken = try await NowSDK.core()?.accessTokenDidFail(for: someService)
} catch {
    self.handleFailedAccessToken(error)
}

NowCoreService - canRequestPermission(_ permission: DevicePermission)

Queries the host application as to whether the service is allowed to request the device permission.

This function does not request the permission, only whether it is allowed to query the device permission. Feature services should call this function to determine if they are allowed to request a desired device permission.

NameTypeDescription
permissionDevicePermissionDevice for which the request is being made.Possible values \(case-sensitive\): - camera - location - microphone - photoLibrary - speachRecognition
TypeDescription
BooleanFlag that indicates whether the host application allows the SDK to request the specified device permission.Possible values: - true: Device permission can be requested. - false: Device permission cannot be requested.
extension AppDelegate: DevicePermissionDelegate {
  func canRequestPermission(_ permission: DevicePermission) -> Bool {
    return true
  }
}

NowCoreService - isGuestUser(for service: NowService) async

Checks whether the current user is a guest user.

NameTypeDescription
for serviceNowServiceFeature service for which to perform the guest user check.
TypeDescription
BooleanFlag that indicates whether the current user is a guest user.Possible values: - true: Current user of the specified service is a guest user. - false: Current user of the specified service is not a guest user.

The following code example shows how to call this method.

let isGuestUser = await NowSDK.core()?.isGuestUser(for: someService)

NowCoreService - refreshAllSettings()

Refreshes all SDK settings for all services by re-fetching them from the active servers.

To receive updated SDK settings values whenever they're refreshed, subscribe to the publisher provided by the NowCoreService - settingsPublisher(for service: NowService) function.

NameTypeDescription
None  
TypeDescription
None 
NowSDK.core()?.refreshAllSettings()

NowCoreService - refreshSettings(for service: NowService)

Refreshes the SDK settings for the specified service by re-fetching them from the server.

Note: This method has been deprecated. You should use the async/await implementation of the method instead.

NameTypeDescription
for serviceNowServiceFeature service, such as NowChat or NowAnalytics, requesting the settings refresh.
TypeDescription
AnyPublisher<Settings, SettingsError>Success: Dictionary of refreshed SDK settings. Feature services need to examine the returned data for the settings relevant to their specific features.Failure: SettingsError - Type and description of error encountered. Possible values: - fetchError - fetchFailed - invalidJSON - invalidProvider - notAuthorized - sdkNotLicensed - settingNotFound - unknown
var subscriptions = Set<AnyCancellable>()
NowSDK.core?.refreshSettings(for: someService)
  .sink(receiveCompletion: { completion in
    if case .failure(let error) = completion {
      print("Refresh failed with error:\ (error)")
    }
  }, receiveValue: { settings in
    print("Received refreshed settings:\ (settings)")
  })
  .store(in: &subscriptions)

NowCoreService - refreshSettings(for service: NowService) async throws

Refreshes the SDK settings for the specified service by re-fetching them from the server.

NameTypeDescription
for serviceNowServiceFeature service, such as NowChat or NowAnalytics, requesting the settings refresh.
TypeDescription
SettingsReturned when the method is successful. Dictionary of refreshed SDK settings. Feature services need to examine the returned data for the settings relevant to their specific features.
SettingsErrorThrown when the method fails.Possible values: - fetchError - fetchFailed - invalidJSON - invalidProvider - notAuthorized - sdkNotLicensed - settingNotFound - unknown

The following code examples shows how to call this method.

do {
    let settings = try await NowSDK.core()?.refreshSettings(for: someService)
    print("Received refreshed settings: \(settings)")
} catch {
    print("Refresh failed with Settings error: \(error)")
}

NowCoreService - requestAccessToken(for service: NowService)

Acquires an access token for the specified service.

Note: This method has been deprecated. You should use the async/await implementation of the method instead.

NameTypeDescription
for serviceNowServiceFeature service requesting the access token.
TypeDescription
AnyPublisher<NowSDK.AccessToken, AccessTokenProviderError>Success: NowSDK.AccessToken - Access token to use to authorize API requests made to a ServiceNow instance.Failure: AccessTokenProviderError - Type and description of error encountered. Possible values: - `accessTokenRetrievalFailed` - `hostReturnedNoTokens` - Indicates a guest user - `userSessionError`
NowSDK.core()?.requestAccessToken(for: someService)

NowCoreService - requestAccessToken(for service: NowService) async throws

Acquires an access token for the specified service.

NameTypeDescription
for serviceNowServiceFeature service requesting the access token.
TypeDescription
NowSDK.AccessTokenReturned when the method is successful. Access token to use to authorize API requests made to a ServiceNow instance.
AccessTokenProviderErrorThrown when the method fails. Indicates an error retrieving an access token.Possible values: - `accessTokenRetrievalFailed` - `hostReturnedNoTokens` - Indicates a guest user - `userSessionError`

The following code examples shows how to call this method.

do {
    let accessToken = try await NowSDK.core()?.requestAccessToken(for: someService)
} catch {
    self.handleFailedAccessToken(error)
}

NowCoreService - requestNetworkService(for service: NowService)

Returns a reference to a shared network service that you can use to make API requests.

Note: This is a shared service. Altering settings or ending the session can cause issues for other feature services that share this session.

NameTypeDescription
for serviceNowServiceFeature service requesting the network service.
TypeDescription
NetworkServiceShared network service that you can use to make API calls.

The following code example shows how to call this function.

NowSDK.core()?.settingsPublisher(for: chatService)
.sink(receiveCompletion: { completion in
  if case .failure(let error) = completion {
    // Setting publisher failed with error
  }
}, receiveValue: { updatedSettings in
  // Receive array of SDK settings for chatService
})
.store(in: &subscriptions)

NowCoreService - requestSettings(forservice: NowService)

Returns the SDK settings for the specified feature service.

Note: This method has been deprecated. You should use the async/await implementation of the method instead.

NameTypeDescription
forserviceNowServiceFeature service requesting the settings.
TypeDescription
AnyPublisher<Settings, SettingsError>Success: Settings - Array of SDK settings for the specified feature service.Failure: SettingsError - Type and description of associated error. Possible values: - fetchError - fetchFailed - invalidJSON - invalidProvider - notAuthorized - sdkNotLicensed - settingNotFound - unknown
NowSDK.core()?.requestSettings(for: someService)

NowCoreService - requestSettings(for service: NowService) async throws

Returns the SDK settings for the specified feature service.

NameTypeDescription
for serviceNowServiceFeature service requesting the settings.
TypeDescription
SettingsReturned when the method is successful. Array of SDK settings for the specified feature service.
SettingsErrorThrown when the method fails. Type and description of associated error.Possible values: - fetchError - fetchFailed - invalidJSON - invalidProvider - notAuthorized - sdkNotLicensed - settingNotFound - unknown

The following code examples shows how to call this method.

do {
    let settings = try await NowSDK.core()?.requestSettings(for: someService)
    print("Received settings: \(settings)")
} catch {
    print("Refresh saved with Settings error: \(error)")
}

NowCoreService - settingsPublisher(for service: NowService)

Retrieves the settings for the publisher of the specified service.

NameTypeDescription
for serviceNowService protocol - iOSFeature service requesting the publisher subscription.
TypeDescription
AnyPublisher<Settings, Never>Success: Settings - Array of SDK settings for the specified feature service.

The following code example shows how to call this function.

NowSDK.core()?.settingsPublisher(for: chatService)
.sink(receiveCompletion: { completion in
  if case .failure(let error) = completion {
    // Setting publisher failed with error
  }
}, receiveValue: { updatedSettings in
  // Receive array of SDK settings for chatService
})
.store(in: &subscriptions)